Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to LunarThread. We are committed to delivering your orders safely, quickly, and efficiently. Please review our shipping policy below to understand how orders are processed and shipped.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During peak seasons, sales events, or new collection launches, processing times may be slightly extended.

Shipping Coverage

We currently ship across India and are working to expand our delivery network to additional regions.

For international shipping inquiries, please contact our support team before placing an order.

Estimated Delivery Time

Location	Estimated Delivery
Metro Cities	2–5 Business Days
Tier 2 & Tier 3 Cities	3–7 Business Days
Remote Areas	5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

India

Free Shipping on orders above ₹999
Orders below ₹999 may incur a standard shipping fee calculated at checkout.

Any applicable shipping charges will be displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email
Tracking number
Courier partner details

Customers can track their orders using the tracking link provided in the shipping confirmation email.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

Weather conditions
Public holidays
Natural disasters
Courier service disruptions
High order volumes

In such cases, we appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

LunarThread is not responsible for delays or failed deliveries resulting from:

Incorrect addresses
Incomplete address details
Incorrect phone numbers

Additional shipping charges may apply for re-delivery requests.

Failed Delivery Attempts

If delivery cannot be completed after multiple attempts by the courier partner:

The package may be returned to us.
Customers may be required to pay additional shipping charges for re-shipment.

Damaged or Missing Packages

If your package arrives damaged or appears to be missing items:

Contact us within 48 hours of delivery.
Include your order number and clear photos of the package.
Our support team will investigate and assist with a resolution.

International Orders (If Applicable)

For international shipments:

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delivery times may vary depending on customs clearance procedures.